Terms & Conditions

Ordering

At this time, we offer the options to pickup from one of our stores - The Junction, Marketown and Westfield Kotara.

We require at least 24 hours notice for regular orders placed on business days. Any orders placed after 12 noon Fridays cannot be guaranteed weekend pick up. For any special requirements such as corporate logos, weddings, etc we generally require at least 1 – 2 weeks prior notice.

Please note that due to a higher demand for orders on the weekend, we can only take a specific amount of orders. In order to avoid disappointment we recommend that you place your order as early as possible.

In the unlikely event that the cake you order is unavailable when you place your order, we shall contact you to arrange an alternative replacement, or another acceptable arrangement for the completion of your order. We cannot guarantee availability of all products at time of ordering.

We reserve the right not to accept an order.

We do not guarantee that the cakes will appear exactly as they do on the website as colours and decorations may vary slightly. Prices

Our prices may change without notice. No discount program applies to online cake orders unless specified.

 

Payment

Payment can be made via MasterCard or Visa and it is required at the time of ordering.

 

Delivery

Please note that we don’t deliver

 

Refund

Unfortunately we are unable to offer a refund unless the goods received are faulty. We ask you to please inspect your order upon pick up. We will accept returns and offer a refund if the goods:

 

Cancellation of Orders

An AU$10.00 administration fee may apply to cancellations of, or changes to, orders within 24 hours.

Please note, all food products are perishable, so Snows expects that you take due care to properly store the products in accordance with its nature. If you are not clear on this, please check with us first.

This is your responsibility. We cannot accept responsibility if food is stored in conditions that are not appropriate.

If you do find you have a legitimate problem with products or goods you purchase from Snows, you should stop using the goods immediately and approach us as soon as possible to explain the fault or problem. Please make sure you keep the goods in the condition that you claim has the problem.

You need to approach us regarding any problems with your goods within ‘a reasonable period of time’. What is reasonable depends on the goods, their use and any other relevant information.

As a rule we will require that they be returned to us within 2 days of the date of purchase for examination of the problem and in order to assess whether to replace the goods or refund you, at our discretion.

Please note that we will not be in a position to address your problem where you have been careless or unreasonable in your demands.

Please note Snows are not required to provide you with a refund if you have simply changed your mind or you find a similar or the same item more cheaply elsewhere.

You may also be required to have a receipt of proof of purchase.

In the event at our discretion we do refund you (as opposed to replace goods) for orders placed online or over the telephone - we will credit back the original credit card on which the order was purchased. Alternatively, we will issue you with a credit voucher.

 

How to return your item

Contact the Snows team via phone or email. A customer service representative will evaluate your request

By making full payment of the order you have agreed to the above Terms & Conditions.